Privacy policy

1. Introduction

goclothingstore ("we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website (goclothingstore.com) or purchase our thermal mugs and ceramic cups. By using our services, you agree to the collection and use of your data as outlined in this policy.

2. Personal Data We Collect

We only gather necessary personal information to fulfill orders and provide support:
  • Contact details (full name, email address, phone number, shipping/billing address)
  • Order-related data (product purchases, order dates, delivery details)
  • Payment information (processed securely via third-party providers; we do not store full payment credentials)
  • Website usage data (e.g., pages visited, browser type, referral sources) through essential cookies (see Section 4)

3. How We Use Your Data

Your personal data is used exclusively for:
  • Processing, fulfilling, and delivering your orders (including coordinating with shipping carriers)
  • Sending order confirmations, tracking updates, and customer service responses
  • Resolving inquiries, returns, refunds, or product-related issues
  • Improving our website, products, and services (using anonymized usage data)
  • Complying with legal obligations
We will never share your personal data with third parties for marketing purposes without your explicit consent.

4. Cookies

We use essential cookies to ensure our website functions properly (e.g., remembering your shopping cart). You can disable non-essential cookies via your browser settings, but this may limit some website features. By using our site, you consent to the use of necessary cookies.

5. Data Security

We implement industry-standard security measures (e.g., encrypted data transmission, secure server storage) to protect your personal data from unauthorized access, disclosure, or modification. While we strive for maximum security, no online data transmission is 100% secure—we cannot guarantee absolute protection.

6. Data Retention

We retain your personal data only as long as required to fulfill the purposes stated in this policy (e.g., until your order is completed, and returns/refunds are processed). After this period, we securely delete or anonymize your data.

7. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the right to:
  • Access, correct, or delete your personal data
  • Request a copy of the data we hold about you
  • Object to the processing of your data (where applicable)
  • Withdraw consent at any time (if you previously agreed to marketing communications)
To exercise these rights, contact us using the details below.

8. Third-Party Services

We may use third-party service providers (e.g., payment processors, shipping carriers, website analytics tools) to assist with our operations. These providers only access your data to perform their services and are legally obligated to protect your privacy.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are made constitutes acceptance of the new policy.

10. Contact Us

For privacy-related questions, requests, or concerns:
  • Address: 52 Rue du Château d'Eau, Paris, Île-de-France 27314, France
  • Phone: +33683431061
  • Email: support@goclothingstore.com