Return policy
1. Eligibility for Returns
You may return thermal mugs and ceramic cups within 14 calendar days of delivery. To qualify:
- Products must be unused, undamaged, and in original packaging (with all tags/labels intact).
- Defective, incorrect, or damaged items (received in faulty condition) are eligible for free returns or exchanges.
2. Return Process
- Contact our support team via email or phone to request a Return Authorization (RA) number.
- Package the item securely, clearly marking the RA number on the outer packaging.
- Ship the return to our address (see Section 6) within 7 days of receiving the RA number.
- You are responsible for return shipping costs unless the product is defective, incorrect, or damaged due to our error.
3. Refunds
- Refunds are processed within 7 business days of us receiving and inspecting the returned item.
- Refunds will be issued to your original payment method (no cash refunds).
- Original shipping costs are non-refundable unless the return is due to our mistake.
4. Exchanges
- To exchange an item (e.g., size, color), include your desired exchange details in your RA request.
- Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued.
5. Non-Returnable Items
- Customized or personalized thermal mugs/ceramic cups.
- Items showing signs of use, damage, or missing original packaging.
6. Contact & Return Address
For return inquiries or RA requests:
- Phone: +33683431061
- Email: support@goclothingstore.com
- Return Address: 52 Rue du Château d'Eau, Paris, Île-de-France 27314, France
7. Limitations
We reserve the right to reject returns that do not meet the above terms. No returns will be accepted without a valid RA number.