We ship our thermal mugs and ceramic cups to France and selected EU countries. For shipping outside these regions, contact us for availability and rates.
Orders are processed within 1-2 business days after payment confirmation. No processing or shipping on weekends or French public holidays.
- Standard Shipping: 3-5 business days (France); 5-7 business days (EU)
- Express Shipping (available at checkout): 1-2 business days (France); 2-3 business days (major EU cities)
- Delivery times are estimates. Delays may occur due to carrier issues, customs, or high demand.
- Calculated at checkout based on your location, order weight, and selected shipping method.
- Free standard shipping on orders over [€XX] (France only).
Once your order ships, a tracking number will be sent to your email. Track your package via the carrier’s website using this number.
- Report missing orders within 7 days of the estimated delivery date.
- For damaged items, contact us within 48 hours of receipt with photos of the product and packaging.
- We are not liable for delays, losses, or damages caused by third-party carriers.
For shipping inquiries or assistance:
- Address: 52 Rue du Château d'Eau, Paris, Île-de-France 27314, France
- Phone: +33683431061
- Email: support@goclothingstore.com