Shipping policy

1. Shipping Regions

We ship our thermal mugs and ceramic cups to France and selected EU countries. For shipping outside these regions, contact us for availability and rates.

2. Order Processing

Orders are processed within 1-2 business days after payment confirmation. No processing or shipping on weekends or French public holidays.

3. Shipping Methods & Delivery Times

  • Standard Shipping: 3-5 business days (France); 5-7 business days (EU)
  • Express Shipping (available at checkout): 1-2 business days (France); 2-3 business days (major EU cities)
  • Delivery times are estimates. Delays may occur due to carrier issues, customs, or high demand.

4. Shipping Costs

  • Calculated at checkout based on your location, order weight, and selected shipping method.
  • Free standard shipping on orders over [€XX] (France only).

5. Tracking Information

Once your order ships, a tracking number will be sent to your email. Track your package via the carrier’s website using this number.

6. Missing, Damaged, or Delayed Shipments

  • Report missing orders within 7 days of the estimated delivery date.
  • For damaged items, contact us within 48 hours of receipt with photos of the product and packaging.
  • We are not liable for delays, losses, or damages caused by third-party carriers.

7. Contact Us

For shipping inquiries or assistance:
  • Address: 52 Rue du Château d'Eau, Paris, Île-de-France 27314, France
  • Phone: +33683431061
  • Email: support@goclothingstore.com